Click a link to view a newsletter.... July 2007 June 2007 May 2007 April 2007 March 2007 Feb ruary 2007 January 2007 December 2006 November 2006 October 2006 September 2006 August 2006

July 2007

Annual Notice

Liberty Communications is a telecommunications provider who provides basic and enhanced services within its service territory. Basic services are offered at the following rates and charges:

Touch Tone Service is provided as part of the local service rate. Customers have access to long distance, directory assistance, and operator service providers of their choice, at rates established by those carriers. Toll Blocking is available at no charge for low income customers that qualify. Emergency 911 Services are provided and a surcharge is assessed at governmental rates.

Low income individuals may be eligible for Lifeline and Link-Up telephone assistance programs which provide for discounts from the basic local service charges through specified governmental programs. If you have any questions regarding the company's services or you want to apply for low income telephone assistance, application forms can be obtained from Liberty Communications at 413 N Calhoun Street or by calling 627-2145.

Customer Satisfaction Surveys - they're in the mail!

If you receive a customer satisfaction survey please fill it out and return it. We’d like to understand what we’re doing well, where we can improve, and what’s important to you. Thanks in advance for your participation. We anticipate it will take approximately 10 minutes to complete.

SecureIT Plus - announcing Parental Controls

If you have been considering changing your Internet security software, there is no better time than the present! Liberty Communications offers SecureIT Plus, a comprehensive suite of fully managed and fully automated security software featuring antivirus, patch management, firewall, pop-up blocker, and spyware detection and removal, all with FREE 24/7 technical support!

And now it’s even better! We are pleased to announce the enhancement of our SecureIT Plus product with the addition of parental controls! This enhancement will bring you the added protection of content filtering, access and time management controls, and monitoring/reporting capabilities…features to help ensure the safety and security of your family on the Internet. If you already subscribe to SecureIT Plus, the Parental Controls have already been added. You’ll just need to activate them.

To find out more information on how you can start enjoying the added safety and security SecureIT Plus can provide you and your family, please contact us at 627-2145 or visit us at www.Lcom.net.

Wire Maintenance and Labor Charges

We’ve recently evaluated our costs for providing repair and installation work and find that it’s necessary to increase our labor rates. Effective July 1, 2007 the labor rate will increase from $45 per hour to $50 for the first hour. Additional hours will be billed at $12.50 per 15 minute increments.

We offer a Wire Maintenance plan to our customers to help protect against high repair bills. Wire Maintenance is comparable to an insurance policy on the wire and jacks inside your home. With inside Wire Maintenance, you will not incur a trip charge, labor charge or material charge for any damage caused by normal wear and tear.

Today Wire Maintenance covers only phone jacks, and yet more often than not customers have data jacks for high speed Internet and/or digital TV service. With the labor rate increasing and in order to provide protection for all types of wiring and jacks we are revising our price and expanding the coverage of our Wire Maintenance plan. The price will change from $1.50 to $2.49 per month and the plan will cover all inside wiring and jacks, phone and data.

Without Wire Maintenance, the cost for a service call would be $50 for the first hour and $12.50 for each additional 15 minutes, plus the cost of materials. So for $2.49 per month the inside wiring is protected from normal wear and tear, leaving you free from paying time and material in the event you need service work completed.

Liberty Sponsors Iowa High School Athletics - “Player of the Week” and “Football Friday Nights”

Liberty Communications is proud to support Iowa High School Athletics. We’ve joined with Iowa Network Services to sponsor Radio Iowa and Iowa High School Athletics “Player of the Week” and “Football Friday Nights”. We are sponsoring Player of the Week for Softball, Baseball and Football. Selection will be made by Radio Iowa Sports staff from nominations received from around the state via local radio personnel, high school athletic directors and coaches referencing the achievement from the previous week’s games. Winners will be posted to the RadioIowa.com Web site sports page. We hope local athletes are nominated this season! Football Friday Nights starts Friday September 7th at 10PM. The radio show is 30 minutes long and will repeat at both 10:30 and 11:00 PM. Best of luck in the 2007 season.

June 2007

Customer Satisfaction Survey

We will soon be conducting a customer satisfaction survey. Part of our corporate mission is “to exceed our customers’ value expectations as their telecommunications provider.” Rather than guess where we stand with your satisfaction levels we feel it’s very important to gather the facts.

We’ve hired a company called Pivot Group, out of the state of Washington, to help us with the survey. They are a market research company that works strictly with small independent telephone companies like Liberty Communications. We have been working with them to draft the questions and are very excited to dig into the results.

The surveys will be mailed to a randomly selected group, roughly 1/3 of our customers. If you receive a survey; please take the time to give us some candid feedback. We need to understand where we can make improvements, what we’re doing well, and what’s important to you.

The surveys will arrive in Liberty Communication’s envelopes so they should be easy to identify. Customers will return completed surveys directly to the Pivot Group via a postage paid envelope, so responses will be totally anonymous to us. Customers who return completed surveys to Pivot Group will be eligible to win cash prizes.

We hope to have the surveys mailed out the first week of June. Thanks in advance for your participation. We’ll use the results to strive for our goal of ‘exceeding your value expectations’.

Congratulations to all the Graduates!

Liberty Communications is proud to offer $4000 in scholarships this year.

Protecting the Environment - We Can Help

It’s hard to visualize how any individual can have a positive impact on the environment. Working together we can make a difference. Every year we print and mail over 40,000 monthly statements. Some bills are larger and some smaller, but on average they are 4 pages counting the envelope. Collectively we consume 168,000 sheets of paper a year.

It takes one tree to produce 8,333 sheets of paper, which means Liberty Communications customers go through 20 trees a year. If you consider that most households have an electric/gas bill, a TV bill and a cell phone bill, then West Liberty and West Branch customers are consuming 80 trees a year!

Here are a couple of things we can do to help. Consider joining us.

1. We offer eBilling to our customers. With eBilling, monthly bills are emailed so there’s no paper. This helps the environment and it reduces our costs for postage and printing. We pass those savings on to eBilling customers in the form of a $1 monthly credit. EBilling requires customers to subscribe to EasyPay. With EasyPay, payments are automatically debited from a bank account on the 15th of the month, saving money and eliminating the hassle of sending or dropping off a payment. In the last month we’ve had 100 customers sign up for eBilling!
   
2. We also participate in Alliant Energy’s Second Nature program. This program allows us to designate a portion of our usage to energy generated from renewable resources.
   

Visit www.Lcom.net and sign up today!

Customer Service Announcement

Liberty Communications is committed to providing quality service. We are here to answer any questions you may have regarding the services we provide. In addition we hope that you’ll bring any concerns or issues to our attention so that we may find solutions.

If Liberty Communications does not resolve the complaint, the service may be subject to state regulation. You may request assistance from:

Iowa Utilities Board
350 Maple St
Des Moines, Iowa 50319-0069,
(515)281-3839 or toll free (877)565-4450
E-mail iubcustomer@iub.state.ia.us

May 2007

Low-Income Telephone Assistance

Link-Up
Link-Up assists qualified low-income Iowans in obtaining basic telephone service by providing reduced connection charges for basic phone service by 50% or $30, whichever is less.

Lifeline
Lifeline assists qualified low-income Iowans by providing a monthly credit on their telephone bill in an amount up to $8.25.

To be eligible an application must meet income based criterion currently defined as at or below 135% of the Federal Poverty Guidelines OR participate in at least one of the following:

• Medicaid
  
• Supplemental Security Income
  
• Food Stamps
  
• Federal Public Housing Asst.
  
• National School Lunch Program
• Low-Income Home Energy Asst.
  
• Temporary Asst. to Needy Families
  
  

To sign up for the Low-Income Telephone Assistance Programs call or stop by the office to obtain an application.

Locally, the programs are sponsored by:

• Iowa Telecommunications Association
• Iowa Utilities Board
• Rural Iowa Independent Telephone Association
• Liberty Communications
  

2007 Phone Books

The 2007 Phone Books are in. You should have received one copy in the mail, and we have plenty of extras. We also have spiral bound copies available for just $2.00 while supplies last. Stop by for your extra copies today.

PC Internet Security

Confident your computer is safe from spyware, viruses, and worms? Think again! According to national statistics the majority of anti-virus programs are not updated or set up properly. Now there’s help with SecureIT Plus from Liberty Communications.

Look at the results for the Liberty customers that use it.

• 508,674 Firewall Intrusions blocked
  
• 66,523 Microsoft Patches applied
  
• 19.032 Pop Ups blocked
  
• 3088 Spyware detected and removed
  
• 2957 Viruses caught
  
• 1241 Virus updates applied
  

The protection program is automated and guaranteed which means you’re protected without the daily hassle of managing updates. Call 627-2145 to order.

What to do if you damage your telephone drop...

If the telephone line (drop) that is buried to your house gets cut, please notify us so that it can be properly repaired. Drops that are not properly repaired may cause Internet and phone trouble down the line. It is very difficult to locate the source of the problem when the line is re-buried without a proper fix. It will take longer and cost more to resolve if not done correctly the first time.

Remember, before you start any digging project call Iowa One Call 48 hours in advance, so that your utilities can be located. Just dial 811 or 1-800-292-8989, it’s the law!

Stop Telemarketing calls with Call Screening!

Spring is a hot season for selling over the phone. Whether its siding, new windows or vacations in Branson, it’s that time of the year. If you’ve moved recently, this compounds the problem, as telemarketing firms consider “new movers” a hot commodity.

Liberty Communications offers a way to block telemarketing calls. Call Screening can be activated within a day, unlike the federal Do Not Call List, which has a 3 month wait before it’s fully effective. If you need relief from telemarketers today or you have a specific number you wish to block, call 627-2145 and we’ll explain the benefits of Call Screening.

2007 Job Shadow Day

On Thursday March 1st, three local students arrived at Liberty Communications for a busy day of Job Shadowing sponsored by the Junior Achievement organization. The students helped prepare a High Speed Internet Direct Mail piece. They placed address labels on almost 1500 post cards. They sorted and counted by zip code, and filled out the correct US Postal Service form. They even wrote the check to the US Post Master.

April 2007

Liberty Communications Responds to Power Outages

The central phone offices in West Liberty and West Branch switched over to our generator power Saturday afternoon. Neither central office lost phone service or Megaband High Speed Internet service. Liberty DTV software had to be manually reconfigured Sunday morning and into the afternoon to keep this service running consistently in town. Future software upgrades scheduled for this summer will improve the reliability of DTV service in the event of a power outage.

Rural customers had intermittent outages due to the loss of rural power around our rural network. Fiber connects to our copper phone cables in 27 rural cabinets that are fed with AC power. Each cabinet has backup batteries with 6-10 hour life. Liberty Communications crews worked all Saturday night, Sunday and Sunday night to keep the batteries charged in these cabinets. We purchased additional generators and borrowed some, as the power outages in the rural areas left the majority of our rural cabinets without AC power through Wednesday. By Friday morning power had been restored to all but one rural cabinet.

We have doubled our number of generators and connector cables, and will increase our charging capacity at each cabinet. We will be reviewing our response and incorporate the lessons we learned in dealing with this massive widespread power outage, along with other general refinements to our disaster recovery plans.

Prepare for Thunderstorms & Power Outages

Lightning strikes and power surges can easily damage computers, TVs, and other electronics. The damage can be costly and disruptive, but it can also be prevented by being prepared. Here’s a list to help you prepare for power outages and spring storms.

1. Buy a Surge Protector

Surge protectors “clamp” high, unexpected increases in voltage and discharge the harmful spike to ground, protecting expensive equipment. These devices act as a buffer between expensive equipment and unpredictable electrical events. Liberty Communications sells surge protectors starting at $9.95. Stop by the office today and plug in an affordable device that will protect your expensive electronics from thunderstorms.

2. Unplug During Thunderstorms

Before electrical storms hit, unplug phone lines and power sources to modems, TVs, phones, computers, and other electronic devices. Avoid using a phone during a lightning storm.

3. Connect a NON cordless phone

Cordless phones require electricity. Make sure you have at least one corded phone ready.

4. Subscribe to Voicemail

Our voicemail system will work during a power outage. During an outage or after a lightning storm has safely passed you’ll be able to retrieve messages.

5. Purchase a Generator

Electricity is essential to our current way of life. The digital world we’ve become accustomed to requires electricity for the computers and TVs that keep us connected to the outside world. In the event of an extended outage a generator can provide electricity until power is restored. For your safety and the safety of those working to restore power, please notify your energy company if you use a generator during a power outage. Having a licensed electrician connect the generator can address some safety concerns.

March 2007

Customer Notification - Monthly Service Charges

Liberty Communications strives to deliver quality telecommunications services.

Basic residential service rates apply:

*Different rates may apply for customers eligible for Lifeline and Link-Up telephone assistance programs.

Touch Tone Service: Touch tone service is provided as part of the basic service rate.

Toll Blocking: Free for qualified low income customers.

Emergency 911 Services: Surcharges are applied according to government assessments.

Basic services are offered to all consumers in the Liberty Communications service territories at the rates, terms and conditions specified in the Company's tariff. Call 627-2145 if you have questions.

Spring Burning

In rural areas, many landowners burn off the dead grass in the ditches during March and April. While this may be good for the grass, it can be devastating to utility facilities.

The fire's heat can melt or burn the plastic insulation inside the phone pedestals. Damaged insulation can result in interruptions in service. Rural customers rely on Liberty Communications not only for quality phone service but also for High Speed Internet and Digital TV service.

So before burning, remove the grass around electric poles, guywire guards, and the phone pedestals. This will help minimize the risk and help ensure service is uninterrupted for you and your neighbors. Thanks for your cooperation.

Get Wire Maintenance before Spring Storms

Spring storms can cause a great deal of damage; so protect yourself from costly repair bills by subscribing to Wire Maintenance.

Wire Maintenance is comparable to an insurance policy on the telephone wire and jacks inside your home. With inside Wire Maintenance, you will not incur a trip charge; or labor and material charges for any damage caused by normal wear and tear.

The fee for Wire Maintenance is only $1.50 per month. Without it, the cost for a service call would be $45 for the first hour and $10 for each additional 15 minutes, plus the cost of materials. So for just $18 per year, the inside wiring is protected, leaving you free from paying labor and material charges in the event you need service.

Spring Projects - Dial Iowa One Call first

Have your utilities located before you begin any digging project. Striking underground utilities can result in outages, costly repairs and serious injury!

Dial 811 at least 48 hours before you begin.

February 2007

Low-Income Phone Assistance

Link-Up

Link-Up is a plan that helps qualified low-income Iowans obtain basic phone service by providing reduced connection charges for new phone service by 50% or $30, whichever is less.

Lifeline

Lifeline is a plan that assists qualified low-income Iowans obtain a monthly credit up to $8.25.

To be eligible for the programs an applicant must meet income based criterion currently defined as at or below 135% of the Federal Poverty Guidelines*, OR participate in at least one of the following:

• Medicaid
  
• Supplemental Security Income
  
• Food Stamps
  
• Federal Public Housing Assistance
  
• National School Lunch Program
  
• Low-Income Home Energy Assistance
  
• Temporary Asst. to Needy Families
  

* Call for information on the Federal Poverty Guidelines.

Call or stop by the office to sign up for either of the Low-Income Telephone Assistance programs.

Locally, the programs are sponsored by:

• Iowa Telecommunications Association
  
• Iowa Utilities Board
  
• Rural Iowa Independent Telephone Association
  
• Liberty Communications
  

High Speed Internet - Multiple Computers

Do you have more than one computer in the house? It’s becoming more common. Broadband routers share a single High Speed connection with multiple PCs, so you no longer have to fight over the fast one.

Liberty Communications sells a Linksys Wireless router. It connects to your modem and allows up to 4 wired PCs to share the Internet. It also has wireless capability allowing you to connect a Wireless Notebook or PC. If you have a wireless capable laptop and you like to roam the house surfing, you need a router! The routers are available in both the West Liberty and West Branch offices.

If you need High Speed Internet Service call 627-2145 or visit www.Lcom.net and check out our Megaband High Speed Internet Packages.

Federal Tax Refund on Telephone Excise Tax

The telephone tax refund is a one-time payment available on your 2006 federal income tax return, designed to refund previously collected federal excise taxes on long distance or bundled services. Several recent court decisions have held that the tax does not apply to long-distance service as it is billed today. The IRS is following these decisions and refunding the portion of the tax charged on long distance calls. The IRS is not refunding the tax paid on the local portion of the phone bills.

The refund period is between 2/28/03 and 8/1/06, which is 41 months. Any individual, business, or non-profit organization that paid tax for long distance service or a bundled service, between these dates is eligible for the tax refund.

The IRS is making it simple for individual filers, by offering a standard refund amount between $30 and $60, so that taxpayers don’t have to gather old phone bills.

An example on the IRS web site shows how a couple filing jointly, with long distance charges of $15 per month during this time period, would receive an $18.45 refund if they choose to calculate an exact refund. By taking the standard refund, this same couple would receive a $40 refund.

The formula is different for businesses and non-profits, so please consult your tax advisor.

If you choose not to take the standard refund, and have not kept records during this time period, Liberty Communications can provide a copy of old bills. The charge for retrieving, loading and printing these old records is $10 for each bill.

Liberty Communications will not be able to provide any advice on the telephone tax refund, so please consult your tax advisor. The IRS has a great deal of information available on their site. Information for this article was obtained at http://www.irs.gov/newsroom/article/0,,id=161506,00.html

January 2007

2006 Charitable Donations

Liberty Communications is proud to support local organizations through charitable donations. Any local non-profit organization is encouraged to submit a request to Liberty Communications for charitable funds in 2007.

We thank the following groups for all they have done for our communities in 2006. We are proud that we were able to assist them in reaching their goals.

West Branch

Library Summer Reading Program

Police Department

Chamber - Summer Concerts

Hooverfest Fireworks

Boy Scouts - Troop 156

Booster Club

ASA Softball

National Child Safety Council

After Prom Committee

Golf & Football Golf Tournament

PTO - Playground Equipment

Daycare - Birdies for Charity

Friends of Historic Downtown

Football & Wrestling Clubs

Crop Walk

Families Incorporated

West Liberty

Parks & Recs Summer Program

West Elem Reading Celebrations

United Way

West Liberty Children's Festival

Boy Scouts - Troop 141

Community Youth Group (CYG)

West Liberty Youth Sports

Volleyball & Softball Clubs

After Prom Committee

TTT - Cookies for Santa

Latino College Night

Daycare - Birdies for Charity

Public Library Children's Program

Treasures for Troops

National Council Youth Leadership

July 4th Fireworks

Sharing our success with the communities we serve has been an important part of our mission at Liberty Communications. We are fully aware that our success as a company is dependent upon the success and prosperity of the communities we serve.

Our Mission

The mission of Liberty Communications is to exceed our customers' value expectations as their telecommunications provider.

To achieve our mission, we will strive to improve our professional and efficient operations by:

• Respecting our customers' needs.

• Recognizing the contributions of dedicated and talented employees.

• Exploring opportunities for long term growth.

• Sharing success with the communities we serve.

Announcement

• 2007 Calendars are available in both offices; so stop by and pick one up today.

Protect Your PC From Internet Threats

- 3 FREE Months Of SecureIT Plus!

SecureIT Plus provides all the tools necessary in one place to help keep your computer running clean and virus free; and it replaces the need to have Norton or any other virus, spyware and firewall protection program.

Updates are done automatically so you don't have to worry about maintaining multiple protection programs. This product also automatically applies Microsoft patches and upgrades, once they've been tested, to ensure Microsoft products on the PC are kept up to date and critical patches applied to protect consumers from new threats.

SecureIT Plus provides:

• Guaranteed protection
  
• Free professional installation
  
• Fully automated protection and removal of viruses, spyware and adware
  
• Firewall to keep your computer safe from hackers
  
• Automated disk maintenance and optimization
  
• Monthly email reporting
  
  

Professional installation and initial cleanup are FREE for our customers.

We are excited about the value this product offers at just $5.95 per month. Or prepay for one year at just $64.95 and get more than a month FREE! For about $0.19 per day it costs less than a coffee break!

The Six Mistakes of Man (source: Cicero)

1. The delusion that personal gain is made by crushing others.

2. The tendency to worry about things that cannot be changed.

3. Insisting that a thing is impossible because we cannot accomplish it.

4. Refusing to set aside preferences.

5. Neglecting development and refinement of the mind, and not acquiring the habit of reading and studying.

6. Attempting to compel others to believe and live as we do.

Customer Service Announcement

Liberty Communications is committed to providing quality service. We are here to answer any questions you may have regarding the services we provide. In addition we hope that you'll bring any concerns or issues to our attention so that we may find solutions.

If Liberty Communications can not resolve the issue, you may contact the Customer Service Section of the Iowa Utilities Board. Their office hours are 8:00 a.m. to 4:30 p.m.

Mail

Customer Service
Iowa Utilities Board
350 Maple Street
Des Moines, IA 50319-0069

Phone

(515) 281-3839
Toll Free 1-877-565-4450
Fax (515) 281-5329

Email

iubcustomer@iub.state.ia.us

Good resolutions are simply checks that men draw on a bank where they have no account.

Oscar Wilde

December 2006

Confident Your Computer Is Safe? - Think Again!

Confident your computer is safe from spyware, viruses, and worms? Think Again! According to national survey statistics 80% of computer users are unaware that their computers are contaminated with spyware and adware.

Now there's help with SecureIT Plus from Liberty Communications. This product protects against Internet threats and automatically applies Microsoft patches and upgrades, after they have been tested, to ensure Microsoft products on the PC are kept up to date. Critical patches are applied to protect consumers from new threats.

SecureIT Plus benefits:

• Guaranteed protection

• Free professional installation and initial clean up ($100 value)

• Fully automated protection and removal of viruses, spyware and adware

• Firewall to keep your computer safe from hackers

• Automated disk maintenance and optimization

• Monthly email reporting

• Free technical support

For about $0.19 per day, it costs less than a coffee break! This product provides all the tools necessary to help keep your computer running clean and virus free, and it replaces the need to have Norton or any other virus, spyware and firewall protection program. Updates are done automatically - you don’t have to worry about maintaining multiple protection programs.

We are excited about the value that SecureIT Plus offers at the reasonable rate of $5.95 per month, or prepay for one year for just $64.95 and SAVE! In just 3 weeks of offering the product, our customers had a total of 523 spyware issues removed from their computers.

Get FREE professional installation and cleanup of any existing issues!

Bonus - Call 627-2145 now and get the first 3 months FREE!

Be Prepared for a Power Outage -

Every household should have at least one non-cordless phone plugged directly into a jack. Liberty Communications has back up power that will keep phone service operational during a power outage.

2007 Calendars are now available in both offices, so stop by and pick one up today.

November 2006

Protecting your Account

Liberty Communications understands its duty to protect customer account information and has policies in place that require changes on an account be made only at the request of those whose names are listed on the account.

Some companies are beginning to offer password protected accounts and although we do not plan to make this a requirement for all of our customers, we will make the option available to those who wish to password protect their account. To request a password simply call the office at 627-2145. Your name must be listed on the account in order for us to accept the request to password protect the account.

Watch out for the little ghosts and goblins!

Trick or Treat on Halloween night in West Liberty (6-7) and West Branch (5:30-7:30).

Phone Book Listing

Please review your current phone book listing. If you need to make changes for the 2007 directory please call before November 15, 2006 and we’ll waive the $10 change fee.

Federal Do Not Call Lists

The National Do Not Call Registry gives you an opportunity to limit the telemarketing calls you receive. Once you register your phone number, telemarketers have up to 31 days from the date you register to stop calling you. To register, visit this webpage or call toll free to 1-888-382-1222.

You must call from the phone number you wish to register.

The federal lists contains exemptions that allow political and survey calls to get through. In addition, charitable organizations, long distance phone companies, airline companies, and insurance companies all have the “right” to place telemarketing calls. One final exception will allow any company you have received shipment from, made a purchase from, or have made a payment to in the last 18 months, to call and solicit you.

Liberty Communications offers a solution that will screen all telemarketing calls. Telemarketers will hear a message stating the telephone number does not accept calls from telemarketers. For about 13 cents per day you can have peace at dinner time. We can’t do much about the noisy kids at the table, but we can help stop the unwanted telemarketing calls!

Sign up for Telemarketing Call Screening before 12/31/06 and get the first month FREE.

Call 627-2145 today - you deserve a quiet evening tonight!

Announcing SecureIT Plus

According to Consumer Reports 2005 State of the Net survey, Americans spent $2.6 billion in anti-virus computer protection software over the past two years. Has it helped? You may be surprised to learn that more than $9 million was spent over the past two years to fix problems with Internet-delivered issues caused by viruses and spyware.

With all that money being spent on protection, why does the problem continue to grow? The majority of consumers rely on free downloads and software in a box solutions. These products require users to install, maintain, and keep them updated. According to the 2004 National Cyber Security Alliance Online Safety Study, the majority of anti-virus programs weren’t up-to-date or set up properly.

Guaranteed Computer Protection is Now Available! Now there’s help with Secure IT Plus available from Liberty Communications. Recognizing the need to help our customers protect their computers, we have partnered with the only guaranteed computer protection service on the market—SecureIT Plus.

SecureIT Plus service provides:

· Fully automated protection and removal of viruses, spyware, and adware

· Automated hard drive maintenance and optimization

· Automated installation of tested Microsoft patches

· Monthly e-mail reporting

· Free professional installation and initial clean up ($100 value)

· Free technical support

With SecureIT Plus you won’t have to worry about Internet Security again! Once the program is installed it is truly hands off, leaving you free to just enjoy the Internet and a well maintained PC. In addition, the service is guaranteed. If you do encounter problems with an Internet-delivered issue while using SecureIT Plus services, SecureIT Plus will troubleshoot the problem and if they can not solve it, they will repair your computer at no charge.

We can offer SecureIT Plus to all of our customers regardless of who provides the Internet service. The rate is just $5.95 per month, or prepay for one year for just $64.95 and get more than a month FREE! Call 627-2145 to order and let us worry about keeping your PC updated and running clean!

For about 19 cents per day it costs less than a Pepsi break!

Reminders and Announcements

• WB Office Hours are Monday and Wednesday from 10AM -2PM.

• Outdoor Life (Channel 30) has changed its name to Versus.

October 2006

Phone Book Listing

Please review your current phone book listing as this is the time of the year for submitting changes for the 2007 directory. You can view your current listing on the last page of this month's bill. If you need to make changes please call before November 15, 2006 and we'll waive the $10 change fee.

Directory Sales to Start

Ad sales for the 2007 phone directory will get underway in October. Once again, Pioneer Directories' representative Dave Crawford will be working out of the West Liberty office. Dave will be contacting customers and taking orders for both West Liberty and West Branch. If your business or organization is not contacted by the first of December, please call our office at 627-2145 or 643-5353.

Due Date is the 15th

Your Liberty Communications bill is due each month by the 15th. Although the date changed over 2 years ago, we have many customers still turning payments in on the 20th, which results in a late fee of 1.5% of the past due balance. Sign up for eBilling and Easy Pay and you won't have to worry about late fees.

SAVE $12 per Year

Join the hundreds of Liberty Communications customers who have signed up for eBilling and Easy Pay and save $1 every month. Your payment will be automatically deducted from your bank account and we'll email you a copy of the bill. Visit www.Lcom.net, click on the eBilling link to print the form or just stop by the office to fill one out. It will make life easier and it's good for the environment!

Photo Contest

Liberty Communications invites all amateur photographers to submit photo entries for a Phone Directory Contest. Winning photos will be selected for the cover of our 2007 Phone Directory. The photos should depict 'life in rural Iowa'. There is no financial compensation awarded for the winning entry(s). Entries are due by 10/16/06.

Please submit photos via email to liberty@corp.Lcom.net. Good luck!

High Speed Internet - From a Local Company!

Every week more and more customers call to switch from Dial Up Internet service to High Speed Internet; so no doubt you've probably thought about it too. Maybe you already have high speed service but are looking for a less expensive option. Liberty Communications' most popular high speed Internet package is just $34.95 per month. This is the regular price and not some short term promotional price.

Activation and modem fees can be waived with a 12 month agreement for the service, which means it won't cost you anything to get started. Take advantage of our promotion and cut the coupon to the right. When you sign up we'll credit your account $50. It's a great time of year to make the change, the kids are back in school and you're probably in the house more often. Call or stop by the office and get started today. High Speed Internet doesn't tie up your phone line so you can talk at the same time you're online. We think you'll love it!

MyVoice - Phone Service Bundled with Unlimited Long Distance Anywhere in the U.S.!

We are very excited about our new unlimited long distance plan. It combines your residential local phone service charges with Unlimited Long Distance calling anywhere in the United States. Plus you'll get CallerID, Call Waiting, and Voicemail. No counting minutes, no overage charges, and you won't have to wait until 7PM to make calls.

My Voice is real phone service so you'll have access to 911 in emergencies and your phone service will stay on during power outages. Look here and compare what you're paying today to the new MyVoice plan. Let us simplify your life - call 627-2145 and subscribe today!

September 2006

Net Neutrality

You may have read or heard recently the term 'net neutrality' and wondered what all the commotion is about. We encourage you to do your own research on the topic, and would also like to explain our thoughts.

We believe that new regulation is NOT needed to keep ethical companies from blocking access to legitimate Internet content. Customers will not tolerate such behavior and will take their business elsewhere in this competitive market. In addition, the FTC is well equipped to deal with unethical behavior should it occur.

Heavy regulation historically has hampered innovation and invention by driving costs up. We believe that a free market drives innovation. For example, Liberty Communications has built out its infrastructure in the last 5 years to ensure that all customers have access to high speed Internet and now Digital TV service. This extensive investment was driven in part by our desire to provide high tech solutions to both rural and town customers; and in part to increase efficiencies and revenues which lead to further investments in the infrastructure. These investments allow us to differentiate ourselves from the competition. The goal is to keep the lights on, and to continue to invest and innovate for the future of our rural communities.

Back to School Solutions

HOMEWORK SOLUTIONS

Megaband High Speed - Kids need the computer to finish a homework assignment and you need to make a phone call. With Megaband High Speed Internet you can talk and they can surf, at the same time, with one phone line.

COLLEGE BOUND SOLUTIONS

Megaband High Speed - Keep in touch with your busy college student via email.

Long Distance - Try the new MyVoice Unlimited Domestic long distance plan. Call anytime of day and talk an unlimited amount of time for one price that also includes your local phone service!

Toll Free Service - Give your student a toll free number. For just $3 a month and $0.15 per minute, it’s an affordable way for your student to call home. Plus the first 20 minutes are FREE each month!

Pre-Paid Calling Cards - Send them off with prepaid phone cards from Liberty Communications. Send one every time you send a care package and you’ll provide an affordable way for your busy student to stay in touch with friends and family!

Photo Contest

Liberty Communications invites all amateur photographers to submit photo entries for a Phone Directory Contest. Winning photos will be selected for the cover of our 2007 Phone Directory. The photos should depict “life in rural Iowa”. There is no financial compensation awarded for the winning entry(s). Entries are due by 10/16/06.

Please submit photos via email to Liberty@corp.Lcom.net with a subject line “Directory Photo Entry”. Good luck!

ESPNU - We have it!

We have ESPNU in our basic channel line up, so if you’ve read some recent newspaper articles stating that it will be difficult to find the Iowa opener against Montana on September 2nd, have no worries. ESPNU is channel number 21 on Liberty Digital TV. Don’t know about the other guys... but we’ve got you covered!

The New MyVoice Plan

You don’t have to wait until 7PM to make your long distance calls! With the new MyVoice unlimited long distance plan you can call anywhere in the US, anytime of the day and talk as long as you’d like!

Privacy Notice

Your privacy matters to us. We pledge to protect your privacy and keep your trust. We respect your right to keep your personal information private.

As you conduct business with us, information is generated about the technical configuration, quality, type, destination, and the amount of products and services you use. We also gather data during application processes and information that is found on your bill. This information is known as Customer Proprietary Network Information (CPNI) and “Non public Personal Information”.

Liberty Communications will not disclose or sell this information, unless required to do so by operation of law. We will however use such information in order to identify and present to you additional products and services that may benefit you. Examples include new products and improvements made to existing products and services.

We limit access to your personal information to those employees and other third parties or contractors who must use the information to provide products and services to you. Further sharing of this information is restricted by our employee handbook, non-disclosure agreements and the law, in order to guard your personal information.

Lcom Technical Support - Important Notice

If you experience technical difficulties with your Lcom Internet service please call Technical Support. They are available 24 hours a day, 7 days a week. We provide this service FREE so you won’t have to worry about additional expense if you need some assistance.

As much as we’d like to help, our front office staff members are not trained technical experts, so we’ll have to refer you to Technical Support for assistance. There are many benefits for calling Technical Support. If there are outages or problems after hours, they become aware of it quickly and may already know what to do to get you back on line. They have the ability to walk through the screens and error messages that you see and know how to troubleshoot and solve problems. Another benefit for our customers is that calls to Technical Support allow us to track issues more accurately, and in the event we have a problem brewing, the calls help us identify it more quickly. So as you can see, calls to Technical Support actually speed up the process of identifying and resolving Internet issues.

We value your business. Thanks for your understanding in this matter.

August 2006

Keep Rural America Connected

Over 80 years ago, Congress embraced a philosophy of universal service with the goal to ensure all Americans have access to telecommunications services. Funding was established to help rural companies offer services equal to those found in big cities.

Congress is in the process of changing the current laws, which might impact funding to rural areas, ultimately affecting services offered.

Liberty Communications has joined the Coalition to Keep America Connected to lend its support to the Coalition’s effort to ensure all consumers have access to affordable telecommunications services and the latest technologies - no matter where they live. The goal is to urge policy makers to adhere to three basic principles as they work to modify the current laws.

Fairness - Urban, suburban and rural consumers alike deserve to stay connected to their families, and the world, through communication technologies.

Affordability - Technology is only useful when it’s affordable to consumers. Congress must ensure that all Americans can receive communication technologies at affordable prices.

Access - Every American should have access to the latest modern technologies, no matter where they live.

To learn how you can help we urge you to visit www.keepamericaconnected.org.

Billing Change for August

With the introduction of MyVoice, the new unlimited long distance plan, Liberty Communications had some “behind the scenes” changes to make for billing Liberty long distance charges. Liberty Communications’ long distance customers will notice the change on this bill. The changes have no effect on AT&T long distance billing.

We’ve moved all Liberty long distance customers to a main plan name of “Liberty Communications”. In the past customers have either had a plan name of “Just My Time”, or “One Thin Dime”. Customers will still have these plans and the rates associated with these plans, it will just be labeled as “Liberty Communications” on the front page from this point forward.

This bill is the first month since we’ve made the change and for this month only, you will see some of your long distance calls under the new name of “Liberty Communications” and some of the calls under the old plan names. You have not been charged twice for the calls, it’s just part of the cut over from the old plan name to the new name.

U.S. TREASURY DEPARTMENT TO End Long Distance Excise Tax

In May, the U.S. Treasury Department announced it is ending a 3% excise tax on long distance calls effective with August 2006 billing. The tax was originally established in 1898 as a luxury tax to help fund the Spanish-America War. At that time, only wealthy Americans owned telephones.

Consumers will be able to file for a refund of this tax on their 2006 tax return which will be filed in 2007. As information becomes available as far as how to obtain the refund, we will pass it on to you.

The Federal excise tax on local phone service will still apply, with one exception. Plans that have local service bundled with long distance, with one price for everything, will not be subject to the tax on the local service. Liberty Communications recently announced the new MyVoice long distance plan, which bundles local service with unlimited long distance calling. Customers that sign up for this plan will not be subject to the 3% tax at all!

Benefit Concert for WB Food Pantry

• The Appetite for Music benefit Concert will be held Saturday, August 5th during Hooverfest at the Village Green Park from 4 - 6:30 PM.

• Performers include the 60’s and 70’s rock band Geezer and the independent sounding local band Guacamole Withdrawal. There will also be high energy performances by the winners of the West Music Battle of the Bands and Fiddle Fest, which make this an appealing concert for all ages.

Please plan to bring non-perishable food items, or Free-will donations will also be accepted. The concert is sponsored by West Branch Boy Scout Troop #156.