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DTV
Alerts
1/9/12 -
At the end of 2011, Liberty
Communications participated in a
Nationwide Retransmission negotiation process with
local broadcast stations. Our goals were to continue to
provide access to a wide variety of quality local
network stations and at the same time be mindful of
the cost of the programming. We are faced with 200%
increases in local programming rates from what we
currently pay. We were able to successfully negotiate
lower rates with some stations, but less successful with
others.
Due to terms that were not acceptable
to Liberty Communications the following changes are being
made to the Liberty DTV lineup this week.
WHBF, Channel 4 and 404 (HD) will no
longer be available on Liberty DTV service. This is a CBS
affiliate and we currently intend to continue carrying
KGAN which is the Cedar Rapids CBS affiliate.
WQAD, Channel 8 and 408 (HD) will
continue to be made available to West
Liberty customers, but not to West Branch customers.
The reason for the split is that West Liberty is
technically in the Quad Cities Direct Market Area
(DMA) and West Branch is in the Cedar Rapids DMA.
Historically we've been able to offer all channels to both
towns, but during this round of negotiations we will
no longer carry this station in West Branch. This is
an ABC affiliate and we've reached an agreement to
continue to carry KCRG in both West Liberty and West
Branch.
We are still in negotiations with KLJB,
Channel 18 and 418 (HD) and KGCW, Channel 26. This is a
Fox affiliate and at this point in time it is
possible that we'll no longer carry these channels. We
should know the outcome of this negotiation within a few
weeks.
We value your business and put a great
deal of time, effort and thought into this process. Our
goal was to continue to provide access to
programming and at the same time contain
costs. We understand that skyrocking content
cost continue to drive TV retail rates up across this
country.
11/4/10 - The purpose of this notification is to alert you about
an upgrade for Minerva, the user interface for Liberty DTV service. Most
things will remain the same, but there are some enhancements available
with the upgrade.
Please click here
for a pdf file containing important information about the upgrade.
The upgrade will be applied to your service next week. This
work will be done from our office and no action will be required on
your part.
6/23/09 - Helpful Hints for the Entone Set Top Box (stb)
Power On/Off:
The new Entone boxes and remotes have an enhanced feature that the old
boxes didn’t have. In the past you had to press TV and then PWR
followed by the Myrio button and PWR to turn the TV and the stb on or
off. With the new remotes and boxes you simply need to point the Entone
remote at both the television and the stb at the same time and just
push the PWR button. This will turn both the television and the stb on
or off. It’s best if you use this method and avoid pressing the TV
button or the STB button.
It’s difficult to change habits and some customers have continued to
press the TV button or the STB button followed by the PWR button which
can cause things to get out of sync. Here are some hints if you
get things out of sync.
Your television screen is black but the TV is on.
This means that your stb is off but the TV is on. You will likely see
“Push (Myrio button) and PWR” on your TV screen. To fix this situation,
do the following:
1. Press the STB button, then the PWR button
2. Press the TV button, then the PWR button
3. Press the STB button again
When you are finished watching TV, remember to point the remote at both
the television and the stb at the same time and just push the PWR
button. This will turn both devices off at the same time.
Your STB is on but the TV is off.
It is sometimes difficult to tell if your stb is on when the TV is off.
With Myrio the STBY light stays green. We’re converting to Minerva in
the future, and on Minerva the STBY light will turn amber when the box
is off.
1. Press the TV button, then the PWR button
2. Press the STB button
Again, when you are finished watching TV, remember to point the remote
at both the television and the stb at the same time and just push the
PWR button. This will turn both devices off at the same time.
For customers using a DVR box, it is important to know that if
you have scheduled recordings and the stb is turned off, it will not
record. Here is an alternative method that will keep the stb on to
ensure recording functions properly.
To turn TV off:
1. Press TV and PWR.
To turn TV on:
1. Press TV and PWR.
2. Press STB button (do not press PWR). Pressing just the STB button
ensures that the remote is sending requests to the STB and not the TV.
Here are two documents you can download and print:
MinervaHighlights.pdf
EntoneRemoteGuide.pdf
4/14/09 - Music Choice provides the digital music channels for
Liberty DTV service. There are currently 45 music channels from channel
number 500 - 544. Music Choice just notified us of some changes that
will become effective 4/15/09.
Some of the channels have been combined or consolidated, some are being
discontinued and new ones are being added. Others will simply have a
name change. In all we'll still have 45 digital music channels and
we've attached a list of the new lineup with the channel numbers for
your review. The electronic guide will be updated on the 15th so you
should be able to access the list directly from the guide. To access
the music guide simply press the "Music" button on the bottom of the
remote and then press the "Guide" button.
Here's a quick summary of the additions and deletions.
Additions:
MC MixTape
Dance/Electronica
Hip-Hop Classics
Retro Rock
Classic Alterative
Stage & Screen
Toddler Tunes
True Country
Singers & Swing
Deletions:
Bluegrass
Showcase
Show Tunes
Rock 'En Espanol
Americana
Opera |
Internet
Alerts
June 1, 2011 - Liberty Communications has maintenance to perform on the West
Liberty Network. This maintenance will cause periodic interruptions in
all services (phone, Internet and DTV) sometime during the maintenance
window.
Work will begin at approximately 10:30 PM on June 1st and
will continue during the overnight hours. We plan to do this
maintenance next week on the West Branch Network.
March 22, 2011 - Liberty
Communications has maintenance to perform on the
network this week. This will NOT
impact
customers who have upgraded to the fiber network.
Internet and TV customers will have a brief (approximately 30
seconds) interruption of service while the maintenance is completed for
their account. We anticipate the service interruption to clear
automatically.
Maintenance is planned to begin on Wednesday and be complete
by Friday.
4/20/09 -
Recently, Lcom customers have been receiving various scam email
messages which appear to be coming from Lcom. These emails are scams,
please know that Liberty Communications will never email asking you to
reveal Username, Passwords, Date of Birth or ask for a Security
Question and Answer. If you receive an email requesting this
information do not reply! We do not and will not send this type of
request to our Internet users.
If you receive a scam email that appears to come from Lcom asking for
personal information please "Forward" the email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and
call technical support to alert them to the email scam. Technical
Support is available 24/7 and can be reached at 1-866-837-3145.
Please be reminded that it is very important to have a secure password.
Passwords should have a combination of letters and numbers randomly
mixed. If you have a password that could easily be guessed you run the
risk of identify theft. Liberty Communications would be happy to reset
your password if you feel it is not secure.
Please remember that it is not safe to divulge personal information via
email messages. This information can be used to steal your identity.
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